Shipping Policy

At The Culture Fashion, we strive to deliver your orders in a timely and efficient manner. Below is our comprehensive shipping policy. Please take a moment to review it for details regarding shipping methods, charges, and timelines.

1. Shipping Methods

We offer multiple shipping options to meet your needs, including standard, express, and international shipping.

Standard Shipping: Delivered within 5-7 business days after dispatch (Domestic).
Express Shipping: Delivered within 2-4 business days after dispatch (Domestic).
International Shipping: Delivery time varies by destination country. Typically, it takes 7-15 business days for international orders.

2. Shipping Charges

Shipping charges are based on the delivery address, weight of the items, and the shipping method selected during checkout.

Free Domestic Shipping: We offer free standard shipping within India.
International Shipping Fees: Shipping fees for international orders will vary depending on the destination country. You can view the exact shipping charges during checkout.

3. Order Processing Time

All orders are processed within 2-3 business days (excluding weekends and holidays).
Orders placed on weekends or public holidays will be processed the next business day.
You will receive an order confirmation email once your order is placed and a shipping confirmation email once your order has been dispatched.

4. Delivery Times

Domestic (India):
- Standard Shipping: 5-7 business days after dispatch.
- Express Shipping: 2-4 business days after dispatch.
International: Delivery typically takes 7-15 business days depending on your location. Please note that delivery times may vary due to customs processing or other external factors.

5. Shipping Address

Please ensure that your shipping address is correct at the time of checkout. We are not responsible for undelivered or delayed orders due to incorrect or incomplete shipping information.
If you notice an error in your address after placing an order, please contact our customer support team immediately at [theculturefashionindia@gmail.com] or [+91-8005282111]. We will do our best to make changes before the order is shipped.

6. Order Tracking

Once your order has been shipped, you will receive an email notification with a tracking number. You can track the status of your order via the shipping carrier’s website.
You can also check the status of your order at any time by logging into your account on The Culture Fashion website.

7. International Shipping

We currently ship internationally to select countries. If your country is not listed at checkout, please contact us for more information.
Customs Duties & Taxes: International orders may be subject to customs duties, taxes, and handling fees imposed by the destination country. These additional charges are the responsibility of the customer and are typically collected upon delivery.
- Customs Fees: Please check with your local customs office to determine if customs duties apply to your order.
Tracking International Orders: International shipments are tracked, but delivery times may vary depending on the destination country and the customs process.

8. Damaged or Lost Shipments

Damaged Items: If you receive a damaged or defective item, please contact us immediately at [theculturefashionindia@gmail.com] or [+91-8005282111] with clear photos of the damage. We will assist you with a return, exchange, or refund as necessary.
Lost Shipments: If you believe your order has been lost in transit, please contact us, and we will work with the shipping carrier to resolve the issue. In the event of a lost shipment, we will either issue a replacement or provide a refund, depending on the situation.

9. Order Delays

While we make every effort to ensure timely delivery, some factors such as weather conditions, holidays, customs delays, or carrier issues are beyond our control. If there is an unexpected delay, we will notify you as soon as possible and provide you with an updated estimated delivery date.

10. Packaging

We take great care in packaging your order to ensure that it arrives in perfect condition. All items are carefully wrapped and packed in secure boxes or envelopes.
For environmental sustainability, we try to minimize the use of excess packaging materials, while ensuring that your items are well-protected during shipping.

11. Customer Service

If you have any questions or concerns about shipping or need help with tracking your order, feel free to contact our customer support team:

Email: [theculturefashionindia@gmail.com]
Phone: [+91-8005282111]
Business Hours: [10:00 AM – 09:00 PM]

Effective Date: [04 – April – 2025]

By shopping with The Culture Fashion, you agree to our shipping policy. We are committed to providing a seamless shopping experience and will do our best to ensure your order reaches you promptly and in excellent condition.