Return and Exchange Policy

Thank you for shopping at The Culture Fashion. We want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are happy to assist you with returns and exchanges, subject to the following terms.

1. General Guidelines

• Return/Exchange Period: We accept returns and exchanges within 7 days of receiving your order. After this period, we are unable to offer a return or exchange.
• Condition of Items: All items must be in their original condition: unused, unworn, unwashed, and with all original tags and packaging intact.
• Proof of Purchase: A valid proof of purchase (such as an order number, email confirmation, or receipt) is required to process returns or exchanges.

2. Non-Returnable Items

Certain items are non-returnable and non-exchangeable for hygiene and safety reasons. These include:

• Intimate wear (such as lingerie and undergarments)
• Custom or personalized items
• Sale or discounted items (unless specified otherwise)
• Items with missing or damaged tags

Please check the product details carefully before making a purchase.

3. Returns Process

If you would like to return an item, please follow these steps:

1. Contact Us: Email our customer service team at [theculturefashionindia@gmail.com] or call us at [+91-8005282111] within 14 days of receiving your order. Provide your order number and the items you wish to return.
2. Return Authorization: Our team will send you a return authorization (RA) number along with instructions for the return process.
3. Packaging: Ensure the item is in its original condition with all tags, packaging, and accessories. Please pack the items securely to avoid any damage during return shipping.
4. Shipping: Customers are responsible for the cost of return shipping unless the item is defective or damaged.
5. Processing: Once we receive the returned item, we will inspect it. If the item meets our return criteria, we will process your refund or exchange.

4. Exchanges Process

If you would like to exchange an item for a different size, color, or style, please follow these steps:

1. Contact Us: Email our customer service team at [theculturefashionindia@gmail.com] or call us at [+91-8005282111] to initiate the exchange process. Mention your order number, the item you wish to exchange, and the new size or style you require.
2. Return the Item: Follow the same return process mentioned above.
3. Exchange Shipping: If the exchange is due to an incorrect item sent, or if the product is defective, we will cover the shipping cost for the exchange. If the exchange is due to a change of mind, customers will be responsible for the shipping fees.
4. Availability: Exchanges are subject to product availability. If the requested item is out of stock, we will issue a refund or offer an alternative.

5. Refunds

Once your return is processed and the item is accepted, we will issue a refund for the returned item. The refund will be credited back to the original payment method used during purchase.

• Processing Time: Refunds will typically be processed within 7-10 business days after receiving and inspecting the returned item.
• Partial Refunds: We reserve the right to issue partial refunds in cases where items are returned in a condition that is not consistent with our return policy (e.g., damaged, used, or without original packaging).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [theculturefashionindia@gmail.com] or [+91-8005282111]. We will arrange for a replacement or refund at no additional cost to you. Please provide clear photos of the damage or defect along with your order number.

7. International Returns and Exchanges

For international orders, the customer is responsible for return shipping costs. We recommend using a tracked and insured shipping method, as we are not responsible for lost or damaged packages during return transit.

8. Shipping Charges

• Initial Shipping: Shipping fees are non-refundable, and you will be responsible for the return shipping costs unless the item is defective or we made an error in fulfilling your order.
• Free Shipping on Returns: We do not offer free return shipping unless the product is defective or we sent the wrong item.

9. Exchange/Return Policy for Sale Items

Sale or discounted items are not eligible for return or exchange, except in cases of manufacturing defects or if we made an error in fulfilling your order.

10. Customer Service

If you have any questions about your return or exchange, or if you need assistance with the process, please contact our customer service team:

Email: [theculturefashionindia@gmail.com]
Phone: [+91-8005282111]
Business Hours: [10:00 AM – 09:00 PM]

Effective Date: [04 April 2025]

By shopping with The Culture Fashion, you agree to our return and exchange policies. We appreciate your understanding and strive to offer you the best service possible.